Work:
  
 
 
 
  • September 2008 – Current – MyiLibrary Sales Support Coordinator – Full Time

This role is predominantly an account management position supporting and developing sales through a number of key accounts whilst also being responsible for all elements of the customer services side of the business, and supporting the distributors of the MyiLibrary eBook platform. Key responsibilities under this remit include:

  • Train and educate sales reps and resellers about features and benefits of MyiLibrary.
  • Provide worldwide online and phone based customer support for technical issues.
  • Manage effective internal and external communication for the sales support team.
  • Identifying and qualifying new incoming sales leads and passing leads to relevant distributor.
  • Promote MyiLibrary though customer visits and WebEx demos.
  • Full testing off all enhancements to the MyiLibrary on both B2B and B2C platforms.
  • Create usability documents for enhancements released for both clients and in-house.
  
 
 
 
  • January 2005 - August 2008  - Betfred Sports Bookmaker  Manager – Full Time

My employment at Betfred was initially taken to support myself whilst furthering my education.  Since working for Betfred I have continually performed well resulting in various promotions to the position of Shop Manager.  The role had the following key responsibilities:

  • Dealing with all fiscal issues and providing good customer service.
  • Communicating with various team members to resolve problems, this could be senior management or other employees. This allowed me to learn how to communicate effectively and professionally to all levels of staff.
  • Motivation – As a Manager my role frequently meant motivating all team members to achieve targets set by management.
  
 
 
 
  • June 2002  / March 2003  - Source Insurance Broker/Customer Support – Full Time

The reason for taking the role at Source was to gain experience of a 9-5 working environment before furthering my education and also allowed me to save to go travelling for 6 months before starting my degree. My responsibilities included:

  • Customer Service – Working closely with brokers to support the company software and resolve any problems that may arise.
  • Team working – Use my initiative to work with other team members to suggest ideas about wider projects for the development of the company.
  • Administrative Duties – Effectively and efficiently sort through internal mail and distribute policy renewals.